The workshop answers, with the real data from the shop. If you do not find what you need, you move to WhatsApp without repeating anything.
Which icon should I give?
There are two safe routes. First, the saint whose name the person bears: that is the gift that never misses and the one understood without explanation. Second, if you do not know it or they do not have one, the Virgin of Tenderness for an Orthodox home and the Pantocrator for a Catholic one. Every piece has a section saying exactly when it is given.
More about this How long does it take to arrive?
Twenty one days of production plus transit, which runs from two to twelve days depending on destination. Counting back from your date: if you need it for a specific day, order five weeks ahead and it arrives comfortably. If you are tighter than that, write to us before paying and we will tell you honestly whether it makes it.
More about this Is it hand painted?
No, and we say so before you ask. It is chromography on Nordic pine panel, with mixed technique polychromy and a hand finish in our workshop. We say it this plainly because some sell this as hand painting and it is not. What is ours: the panel, the ground, the finish and respect for the tradition, which is what separates an icon from a framed poster.
More about this What size is it?
Three formats: 16 by 24, 30 by 30 and 30 by 42 centimetres. To picture it without a tape measure: a sheet of A4 is 21 by 29.7, so the middle one is a little wider than A4 and the large one overflows it on all four sides. Every piece page has a scale drawing of the three formats next to a sheet of A4. They weigh between 0.6 and 1.8 kilos, so a single hook is enough.
More about this How much is shipping?
From 6.90 to the Canaries and 8.90 to mainland Spain and the Balearics, up to 19.90 for the rest of Europe. It is a fixed price per order, not per piece: two icons pay one shipping charge. All are insured and tracked. In the basket you pick your country and see the exact total before giving a single personal detail.
More about this When am I charged?
Nothing is charged when you confirm the order. You get the details by email, we write to you with the final amount and the shipping, and there is no charge until you accept it. If you need an invoice with your tax details, say so in the order notes.
More about this What if I do not like it?
Fourteen days to return it without giving reasons, counted from when you receive it. If it arrives damaged in transit it is insured: send us a photo and it is resolved at no cost to you. Commissioned pieces fall outside the right of withdrawal, and we say so before accepting them, not after.
More about this Where does it go and how is it cared for?
The panel comes with its fixing and a single hook is enough. Avoid direct sunlight, which dulls the colours within a few years, and bathrooms, because wood moves with humidity. Clean it with a dry cloth, never with products or water. In an Orthodox home the traditional place is the corner facing east.
More about this Do you gift wrap it? Can I add a dedication?
Yes, and at no cost. In the basket there is a box saying it is a gift: tick it and no paper with the price goes into the box, and you can write a dedication of up to 160 characters, copied by hand onto a separate card. You can also tell us the day it has to be in place, and if we cannot make it we tell you before charging anything.
More about this I want a piece that is not listed, or several
We take commissions. Tell us the devotion, the format and the date you need it. For parishes, communities and shops there are different terms by quantity and we invoice with full details: write to us saying how many pieces and for when, and we send a closed quote.
More about this Where does each icon come from?
No icon is invented. Each one repeats a model that exists in a specific place you can visit: Sinai, Vladimir, Cappadocia, Assisi. The site has a map with the fifteen places and what stands there today. The pieces are produced in our workshop in Tenerife, Canary Islands.
More about this I cannot answer that on my own and I would rather not invent it. Here is the workshop, and you carry across what you were looking at.
Workshop in Tenerife, Canary Islands. Answered within twenty four working hours.
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